How much does shipping cost?
We offer free shipping on all orders, regardless of order value. There are no hidden fees — your total is always shown clearly at checkout.
Can I return a product?
Yes. You can return your order within 30 days of the delivery date. Items must be unused, undamaged, and in their original packaging with all tags attached.
How can I track my order?
You can follow your shipment at any time on our order tracking page. You'll find it here.
Can I cancel my order?
Orders can be cancelled free of charge within 2 hours of being placed. After this window, the order has usually entered processing and can no longer be cancelled. Please contact us as soon as possible if you wish to cancel.
What should I do if my package is delayed or lost?
If your package is delayed or lost in transit, please get in touch with us. Our team will help resolve the issue as quickly as possible.
How can I contact customer service?
You can reach us by email at info@elleseandco.com. We usually respond within 24 hours.